Frequently Asked Questions
WHAT SHIPPING OPTIONS ARE AVAILABLE?
Currently, we ship via FedEx. As a convenience for our customers, we offer complimentary shipping on all orders.
WILL MY GARAVELLI PURCHASE ARRIVE GIFT-WRAPPED?
It will be wrapped in our exclusive Garavelli packaging and a certificate of authenticity will also be enclosed.
CAN I INCLUDE A PERSONALIZED GIFT MESSAGE WITH MY PURCHASE?
Yes. Please request this prior to completing your order.
ARE ALL GARAVELLI MERCHANDISE AVAILABLE FOR PURCHASE ONLINE?
Our website offers a selected assortment of our newest and most popular styles. If our website does not currently have the item or size you are searching for, we may have it available at a Garavelli authorized retailer. To locate an authorized Garavelli retailer nearest you or to find out about additional products, styles, or sizes, please contact CONCIERGE@GARAVELLI1920.COM.
WHAT IF I NEED EXTRA HELP OR ADVICE ABOUT MY PURCHASE?
We welcome you to contact a customer care specialist directly at CONCIERGE@GARAVELLI1920.COM. We will respond within 24 hours of receiving your email.
IS IN-STORE PICKUP AVAILABLE FOR ITEMS PURCHASED ON GARAVELLI1920.COM?
Not at this time.
IS YOUR 18K WHITE GOLD RHODIUM PLATED?
Yes, it is in order to provide the color with reasonable durability.
HOW CAN I CHECK ON AN ORDER I PLACED?
You will receive tracking information once your order is shipped.
DO OTHER WEBSITES OR STORES SELL AUTHENTIC, NEW GARAVELLI MERCHANDISE?
Yes, please contact CONCIERGE@GARAVELLI1920.COM for a list of our authorized retail partners.
HOW CAN I MAKE RETURNS OR EXCHANGES?
Please contact CONCIERGE@GARAVELLI1920.COM for instructions on how to make a return of products purchased from our website. Click here for details about the return process.
For products purchased through an authorized retailer, please contact the store directly.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept the following forms of payment for order placed on GARAVELLI1920.COM: American Express, Visa, Mastercard and Discover.
We also accept payment by wire transfer. Please contact us at CONCIERGE@GARAVELLI1920.COM to begin the wire process.
For your convenience, your credit card information can be stored in your personal Garavelli account. This is secure information and cannot be accessed by anyone other than the account holder.