Returns, Exchanges and Repairs
Returns and Exchanges
If you are not satisfied with your order, returns will be accepted for full refund for up to 15 business days from the date of receipt. Returns will be accepted for exchange or store credit for up to 30 days from the date of receipt. This credit may be applied towards future purchases. The exchange must meet or exceed the credit amount as credits will not process for remaining funds.
Please include a copy of your invoice, packing slip and all original items shipped. Customers must use the indicated packing slip for all returns and exchanges. Customers are responsible for return shipping costs.
If you would like to return an item for an exchange, please include the name of the replacement piece and your payment information if the new order will exceed the original total.
Please allow up to two weeks for a return to process. Once your return has been processed, please allow two to three business days for the refund to appear on the credit card.
Please contact us at CONCIERGE@GARAVELLI1920.COM to begin the return or exchange process.
Conditions to Return a Product
Garavelli products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Garavelli box and delivery package, including all accessories and documents. We will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
All returns will be subject to strict Quality Control by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned product satisfies Quality Control, we will proceed with the applicable refund or exchange.
We are extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
If nevertheless you receive a product that seems to be damaged, you may return it to us in accordance with the return policy. Upon receipt, Garavelli may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.
If your product is declared as defective by Garavelli, the following solutions will be proposed to the Customer or the Gift Recipient, as applicable:
1) We may send you the same product in the exact same size, subject to availability,
2) We may propose an exchange for another Garavelli creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference, or
Only you, as the Customer, may request a refund of the full price of your initial purchase.
For any repair inquiries, please contact us at CONCIERGE@GARAVELLI1920.COM